Terms & Conditions

Orders are accepted on the basis of these terms and conditions, in the event of any dispute English Law will apply.

Description - Membership provides quarterly access to Lifestyle Perx. This is an exclusive promotion, limited to one membership per person/household.

Updates - These terms and conditions are up to date as of 26/04/2022. These terms and conditions may be updated from time to time. Any updates to this document will be provided in writing via this website. We reserve the right to change these terms and conditions without prior notice providing the change does not compromise the core features of the product.

Customer Service - For general queries please feel free to email our team at promotions@cs-support.co.uk or call us on  0345 1740595 – Our Customer Service open hours are 09:00 to 17:00 from Monday to Friday and we aim for a maximum wait time of five minutes. We are closed on weekends, bank holidays and during a set period over the Christmas holidays (please call for specific dates). Please send all written correspondence to “Membership Services, Euro House, Dolphin Park, Cremers Road, Sittingbourne, ME10 3US”. We aim to respond written correspondence where required within 5 working days.

Cooling off period – You have a 28-day cooling off period in which you can use the product prior to quarterly payment. You may cancel your membership at any time and for any reason by contacting us to cancel during this cooling off period.

Cancellations – If you would not like to remain a member for the full term, please cancel within 28 days of purchase. You may cancel this contract at any time within the 28-day cooling off period without giving any reason – but we do appreciate feedback. To cancel this contract of sale you can call, email or write to us. To call us, simply dial 0345 174 0597– please make sure you have your customer number to hand when you call. To email us your cancellation the email address is promotions@cs-support.co.uk, please include your customer number as well as your name, telephone number and full address to ensure we can handle your request and contact you if necessary. Alternatively, you can write to us at “Cancellations, Membership Services, Euro House, Dolphin Park, Cremers Road, Sittingbourne, ME10 3US - please include the same information as you would by email as previously stated. We recommend that you call/email prior to the last 24 hours of your cooling off period to ensure no unwanted payments occur. Likewise, if you write to us, please allow for up to 5 days delivery if using 2nd class post.

Full Membership - This is a quarterly membership product charged at £19.99, and all benefits are available to you for a full 3 months. Your trial starts from the date of purchase. Full membership payment is due after the 28-day cooling off period ends, providing you have not cancelled your membership during this time. All cancellations must be received before this date. Payments that fall on irregular days, bank holidays and so on will in most cases be collected on the following working day. These fees are inclusive of Value Added Tax (VAT) where applicable.

Refund Policy – If you would not like to keep this membership on for the full term, please ensure you cancel by the correct means within the cooling off period (prior to billing). Membership fees that have already been paid are non-refundable unless in special circumstances. You are required to return your membership card to us prior to any refund being processed.

Complaints - We request that all complaints are submitted by post only to ensure a swift resolution. We endeavour to resolve all formal complaints within one working day of receipt of your written correspondence. Please address any complaints to “Complaints Department, Membership Services, Euro House, Dolphin Park, Cremers Road, Sittingbourne, ME10 3US

Privacy & Account information - Any data held and/or collected to provide you with membership will be handled in accordance with the GDPR (EU) 2016/679. Account & payment information you provide will only be used to process membership fees for this membership and/or other products you have subscribed to with Lifestyle Perx. With your permission, we may contact you from time to time to offer you new products and/or upgrades to your account. This permission will be obtained during your sales call. To change your preferences regarding further communication or if you would like any/all of your data/information to be removed from our systems please contact our team by email, phone or letter. We may retain some basic non-payment information and place your contact details on an internal 'do not contact' list in some cases to protect your future privacy and ensure you are not contacted in the future.